At Altus Dynamics we have always focused heavily on customer satisfaction with service and support. It is at the core of our operations and what we do every day and we have been recognised by Microsoft multiple times for this effort, awarding us the IMPACT Award in 2011 and 2012 for Customer Experience Partner of the Year.
Since its initial launch, Donor Engage has garnered significant interest amongst the non-profit community. As raising funds are a core part of their ability to operate, non-profits are always looking for more efficient tools to help them maximize their potential. When such a tool also aligns with their wider IT strategy, removing information silos and multiple non-communicating systems, even better. This is where Donor Engage has excelled; a donation management tool that is built for Microsoft Dynamics CRM, leveraging all the integrations it brings to the wider Microsoft family of software products.
Bruce-Grey Catholic District School Board made the decision to move from outsourced HR/Payroll to an in-house HR/Payroll solution late last spring. When they decided to make this transition, they knew that as a school board they needed a solution that could handle complex payroll requirements – including managing multiple employee ‘groups’ and payroll processing operating to an Ontario K12 payroll environment.
The United Church of Canada is the largest Protestant church in Canada, with over 2 million members. In late 2014 it started looking for a new donation management solution to replace its current donation management tool. The Church needed a replacement solution to enable better engagement with constituents and to manage its donations, while gaining additional functionality around volunteer and grant management.
The Victoria Cool Aid Society is a registered non-profit charity determined, with their partners, to end homelessness in the Capital Region of Victoria, British Columbia. For decades Cool Aid has worked to provide support services and housing for homeless and vulnerable members of the community. Currently they have a plan to develop over 360 apartments for people in need of a home, providing long term community benefit and reducing the financial burden on government.
With an entirely new accounting solution implemented and live in less than six months, The Canadian College of Naturopathic Medicine can start 2015 off on the right foot with more efficient processes and improved insight for better planning for the future of the organization.
As Kenora District Services Board expanded they needed a more advanced financial management solution and several other product enhancing features to support their operations. They had three main pain points. First was reporting; with their existing financial software, reports were time consuming to create and the capability to easily update reports was not there. The second was navigation; within their system it was hard to find what you were looking for. It often took several clicks or drill downs to find relevant information and the search capability of the system was not thorough. Lastly, end users did not have access to any information. The Finance team were constantly asked for data and figures, which had to be manually pulled and distributed. This data, as it was a snapshot, became stale very quickly.
Microsoft is providing solutions that enable fundraisers, campaign managers and other departments to deliver amazing constituent experiences – together. With the release of Dynamics CRM 2015 Microsoft has focused on breaking down the silos between Marketing, Sales, Customer Service and Social Communication. They also continue to deepen Dynamics CRM’s inter-operability with other leading Microsoft applications such as Office 365, Lync, Yammer, Skype and SharePoint.
Waterloo Catholic DSB has not looked back since their original purchase of NAV 4.0 from Altus Dynamics back in 2004. 10 years later, Waterloo Catholic DSB still believes Microsoft Dynamics NAV provided by Altus Dynamics is still the right choice for a sound financial and accounting management system for their Board and the 51 schools they service. Microsoft and Altus Dynamics have continued to make investments in solutions for non-profits and public sector organizations resulting in significant improvements to this mid-market ERP platform. The user interface is more in-line with other Microsoft products, thus making it more intuitive for users. Many new features have been released that promote improved employee self-service, solution integration, process improvements and high performing workflow processing.
Big Brothers Big Sisters of Canada has locations spread across the country and most of these offices were using different products to accomplish the same result. This led to a lack a visibility to the entire organizations data, such as donors or sponsors. As a result, several years ago Altus Dynamics CRM was implemented to start to bring all this data together and move all the offices onto one platform.