Following my webinar on October 22nd I thought I would summarize the main takeaways from the Support Lifecycle section.
Here is the Microsoft Lifecycle Policy: “The Microsoft Support Lifecycle policy provides consistent and predictable guidelines for the availability of technical support when a product is released. This policy applies to most products that are currently available through retail purchase or through volume licensing. This policy also applies to most products that will be released in the future. This policy took effect October 15, 2002.”
Dynamics NAV falls under this policy.
The product support policy states that mainstream and extended support will be provided for 5 years or for 2 years after the successor product is released, whichever is longer. This puts NAV 2009’s (all releases) end date at January 13th, 2015.
But don’t panic!
Altus Dynamics “Support” is different from Microsoft “Support”. Microsoft Support involves testing, fixing and working on the actual product – it is very developmental and technically oriented. Altus Dynamics Support involves our team helping your team with day to day issues. Rest assured Altus Dynamics will continue to assist you - this policy does not impact the operation of your system nor your support assistance from us.
So what will happen on Jan 13th, 2015?
Microsoft will not release any more patches, hot fixes, or updates for NAV 2009 as of Jan. 13th, 2015. No more testing of the solution will occur with other Microsoft products either – so newer released of Office or SQL may not be compatible with NAV 2009. When NAV 2009 enters its extended care lifecycle in January, Microsoft will only offer support if an issue is data damaging – this will continue for 5 years after January 13th, 2015.
What do I need to do in January?
A few quick and simple things should be done in January to ensure no disruption to your product and to make sure everyone is aware of the change.
- Make sure your IT is aware of the date as well as any NAV users within the organization.
- Continue to pay your annual fee – this ensures you will receive the new license and version when you upgrade.
- Continue to have Altus Dynamics provide your day to day support – we will continue to support you for as long as you are a client!
- Be aware of what new releases will do for your organization by attending Alliance and joining our product release webinars.
- Start to plan!
Please reach out to me if you have any questions or concerns about the NAV 2009 end of lifecycle, or if you would like to start planning your upgrade.