Every community living and human services organization has a very high number of stakeholders, from their clients and support workers to the administrative staff and government funders. Each of these groups has various needs, and it can become quite difficult to keep track of who needs what and when. Organizations that have this many responsibilities can begin to become disconnected in the areas of communication and process functionality.
There are three main areas that human service organizations must manage on a day-to-day basis, and these are the people, processes and data found in the organization. Each of these areas must be efficient within itself, and in order to ensure true organizational efficiency they must be able to flow and communicate with each other.
Let’s go into detail about each of these facets and how they can be optimized:
The people that are directly impacted by your organization includes both your clients and your staff. Your clients need to be provided with the best possible care, and in order for this to happen they need your organization to keep track of and effectively manage all of their necessary information. Your staff need to feel that they are working in an environment that allows them to do their best work and have access to all information quickly. Getting to information like an online schedule, requesting or declining a shift or showing their availability entirely on their mobile device is a step towards ensuring staff benefit positively from technology.
All organizations have mandatory reporting and financial processes that they need to do, but in community living and human services organizations there are additional government reports that need to be periodically completed. Having to re-key data that’s already been collected can slow down all of these processes, leading to frustration and inefficiencies throughout the organization. To eliminate these inefficiencies, community living organizations can benefit from using systems that allow them to generate reports based off of information that has already been collected, saving large amounts of time and energy on the already difficult task of ensuring that your reports are accurate and compliant with regulations.
Managing data is an ongoing task that requires information to be collected, sorted and analyzed. This process can take a very long time if the organization is using a paper-based system or simple software tools such as Excel. These ways of managing data require manual entering and analyzing of data, which can be a very difficult task. To make your data management processes more streamlined, use a technology solution that does not require re-keying of data and automates data analysis. Being able to reduce the time spent on managing data gives social services more time to utilize these analyses to create effective strategies to enhance their organization.
Once these three areas are optimized, you then need to ensure that they are able to communicate with each other. Using an integrative solution that can manage all three of these areas gives your organization the common platform to provide quality community care. Unifying people, processes and data through technology tools for human services organizations allows them to operate efficiently and manage their more important task – giving clients the best outcome for independent living.
To learn more about technology trends that can benefit your human services organization, download our eBook, Top 5 Technology Trends in Social and Community Services Organizations.