Altus Dynamics Blog

Client Spotlight: Action Group

Posted by Dhebi Hay on Jun 30, 2016 8:54:50 AM

We might be biased, but we think that our clients are amazing. From providing unparallelled services to people with diabilities, to using play as a way of inspiring change in developing countries, to putting on Canada's largest community event - the people who use our solutions are truly passionate about making a difference in the communitites they serve.

Action-Group.jpgBecause we think that the work they do is so inspiring, we've decided to shine the spotlight on one customer a month to showcase the impact their organization makes. This month, we've decided to feature Action Group, who has been a loyal client of Altus Dynamics since 2014.

Action Group’smission is ‘to make a difference in [their] communities by providing education and services that help people become leaders in their own lives.’ What does it mean to be a leader in your own life? For the human services industry, it means working to not only remedy the problems that their constituents face, but working to prevent those problems from happening at all.

Action Group started with only one group home, and now manages about 20 residential homes. They have expanded over time to additionally include home support, employment, and outreach services. With the focus always being to help people be leaders in their own lives, the programs they run go deeper than just meeting immediate needs. For example, their employment services don’t stop at assisting with finding work, but also include evaluating how stable the employment is and if it’s really a good fit for the client.

Action Group runs several programs that support and empower their surrounding community and nearby city of Red Deer. Their Family Services Program provides children and families with opportunities to grow through training and experience that enhances the quality of life for the family as a whole. Each family participates in the development and direction of their unique service plan, which ensures individual needs are respected and met. Additionally, the program is flexible and allows families to access support at the times that are most beneficial for them.

As a human services organization, Action Group requires complex scheduling tools that can ensure staff are properly scheduled across many locations for specific programs, with alternating scheduling and flexible pay structures. The Altus Dynamics ERP solution for social services was able to match their needs by harnessing the power of the base Microsoft Dynamics NAV platform enhanced by powerful employee self-service features and functionality that they needed for better facilitation of their processes.

Action Group has been so successful with their programs that executive director Deb Martin says “a lot of the individuals in our programs have more connections with the community than the majority of the population.”

*Quote from original article in Lacombe Express.

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This Post Was Written By Dhebi Hay
Dhebi Hay is a Client Success Representative here at Sparkrock, serving as a main point of contact for customers. Her education, NFP background, and passion for helping others put her in a unique position to understand customer’s experiences and help them get the most out of their solution.